BSI Customer Summit 2025

The BSI Customer Summit is the annual gathering point for visionaries, practitioners, and decision-makers from Service, Sales, and Marketing. Under the motto ONE CUSTOMER WORLD, the 2025 edition highlights how CRM, CX, and AI seamlessly converge to redefine the future of customer relationships.

Participants will experience:

Inspiring keynotes on the future of customer engagement and the transformative role of Artificial Intelligence.

Best practices and case studies from leading companies that demonstrate how to achieve measurable impact with the BSI Customer Suite.

Interactive sessions and networking opportunities, designed to foster dialogue and collaboration across industries.

The Summit creates a space where technology and people meet, ideas are exchanged, and boundaries between disciplines dissolve. With a strong focus on customer centricity, the event offers fresh perspectives, actionable insights, and a shared vision for shaping the future of customer experience.

At its core, the BSI Customer Summit is more than an event: it is a celebration of connection, innovation, and foresight — a true embodiment of ONE CUSTOMER WORLD.